Mycs33 Privacy Policy – Your Data Protection

In operating the mycs33 platform, we collect various types of personal information from our users. The information collected depends on the level of your interaction with the mycs33 platform.

We do not collect sensitive information such as biometric data, medical records, or details relating to religious beliefs unless required by applicable law.

Mycs33 collects personal information through several key channels as part of our day-to-day platform operations:

• Account Registration: When you register a new account with mycs33, you will be required to complete a registration form providing basic details such as your name, phone number, and email address.
• Identity Verification (KYC): During the identity verification process, we require a copy of your MyKad or passport along with a selfie photo to confirm your identity in compliance with anti-money laundering legislation.
• Financial Transactions: Every time you make a deposit using Touch 'n Go eWallet, GrabPay, DuitNow, FPX, or any other supported payment method, your transaction details are automatically recorded.
• Platform Usage: The mycs33 system automatically records your activity on the platform, including games played, bets placed, and time spent.
• Support Communications: When you contact our customer support team via live chat or email, those conversation records are retained for quality control and reference purposes.
• Cookies & Tracking Technologies: The mycs33 platform uses cookies and similar technologies to automatically collect technical data and usage patterns as you browse our website.

Mycs33 uses collected personal information solely for legitimate and transparent purposes. The key purposes for which your data is used are as follows:

• Account Management: Creating, verifying, and maintaining your mycs33 account, including processing login requests and password recovery.
• Transaction Processing: Securely and efficiently processing deposits, withdrawals, and all other financial transactions associated with your mycs33 account.
• Fraud Prevention: To identify and prevent fraudulent activity, money laundering, promotion abuse, and any other unlawful activity on the mycs33 platform.
• Legal Compliance: Meeting legal compliance requirements, including reporting obligations to the relevant authorities when required.
• Service Improvement: Analysing usage patterns to improve platform design, user experience, and the range of games offered, including slots, live casino, and Sports Betting.
• Marketing Communications: To send information about promotions, bonuses, special offers, and platform updates — only to users who have given consent to receive such communications.
• Customer Support: Providing accurate and effective technical assistance and account support using your historical interaction records.

Mycs33 understands that your privacy is a priority. We do not sell or rent your personal data to any third party. However, there are limited situations where sharing your information is necessary:

• Payment Service Providers: Required transaction information is shared with approved payment providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX providers solely for the purpose of processing your transactions.
• Game Service Provider: Required account information is shared with third-party game software providers that supply slots, Live Casino, Baccarat, and Sports Betting on the mycs33 platform.
• Legal Authorities: mycs33 will disclose personal information to government authorities, courts, or law enforcement agencies when required to do so under Malaysian law.
• Auditors & Professional Advisors: Audit firms, solicitors, and other professional advisors bound by strict confidentiality obligations may access the data necessary to carry out their duties.

All third parties who receive data from mycs33 are bound by strict data protection agreements and are only permitted to use that data for specific, approved purposes.

Mycs33 continually invests in the latest cybersecurity infrastructure to ensure that the personal data of all Malaysian players is protected at all times. The security measures we have in place include:

• 256-bit SSL Encryption: All data transmitted between your browser and mycs33 servers is encrypted using the same 256-bit SSL standard employed by Malaysia's major banking institutions.
• Two-Factor Authentication (2FA): mycs33 offers an additional layer of security through two-factor authentication, sending an OTP code to your registered phone number.
• 24/7 Monitoring: The mycs33 IT security team continuously monitors the system to detect any suspicious activity or unauthorised access attempts.
• Internal Access Controls: The principle of least privilege applies — only staff who genuinely require access to specific data are permitted to do so.
• Regular Security Audits: Penetration testing and security audits are conducted periodically by independent parties to identify and address any system vulnerabilities.

Mycs33 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential Cookies: Required for core mycs33 platform operations such as login authentication and session security. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collects information on how players use the mycs33 platform — which pages are visited most frequently and when peak usage occurs. This data is used to improve platform performance.
• Functional Cookies: To allow the mycs33 platform to remember your preferences, such as language, preferred currency, and display settings, for a more personalised experience.
• Analytics Cookies: Used to analyse platform traffic and usage patterns in aggregate for service improvement purposes. This data cannot be used to directly identify any individual.

You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of the mycs33 platform.

Mycs33 retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by applicable law. Our data retention guidelines are as follows:

• Active Account Data: Retained for as long as your mycs33 account is active, and for the required period following account closure to meet legal obligations.
• Financial Transaction Records: Retained for seven (7) years from the transaction date, in line with Malaysian financial regulatory requirements.
• Communication Logs: Customer support correspondence records are retained for two (2) years for quality control and reference purposes.
• Cookie Data: Cookie durations vary — session cookies expire when you close your browser, while persistent cookies are stored until their set expiry date or until you manually delete them.

Once data is no longer needed, mycs33 will securely delete it using industry-standard data erasure methods to ensure it cannot be recovered.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by mycs33:

To exercise any of the rights above, please contact the mycs33 privacy team at privacy@mycs33.my. We will process your request within 30 business days.

The mycs33 platform is intended solely for individuals aged 18 years of age and above. mycs33 does not knowingly collect, use, or disclose personal information from minors.

If we discover that we have collected personal data from an individual under the age of 18 without valid parental consent verification, we will take immediate steps to delete that information and close the account in question. If you believe we may hold data belonging to a minor, please contact us immediately.

Mycs33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or business operations. When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Notifying all registered mycs33 users of material changes via email or in-platform notifications.
• In the event of significant changes, users will be asked to re-confirm their acceptance before they can continue using the platform.

We encourage you to review this Privacy Policy periodically. Your continued use of the mycs33 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how mycs33 handles your personal data, please contact us through the following channels:

• Privacy Email: privacy@mycs33.my
• General Support Email: support@mycs33.my
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the mycs33 platform.

We are committed to addressing all privacy complaints seriously and will respond within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (JPDP).

For more information about your rights and how we manage the platform, please also refer to our Terms & Conditions and Responsible Gaming ours.